Frequently Asked Questions
Everything you need to know about your Gen-parts.com order.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are the parts sold on Gen-parts.com genuine?
We pride ourselves on quality. We offer a mix of Original Equipment Manufacturer (OEM) and high-quality aftermarket parts, all of which are clearly labeled on the product pages.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes or cancel.